Feedback & Insights Overview
Collect product feedback, surface trends with AI, and close the loop with your users through roadmap and changelog.
The Feedback & Insights system lets you gather structured feedback from your users, automatically discover patterns using AI, and communicate progress back through a public roadmap and changelog.
What it includes
Feedback Collection
Embed a widget on your site or send feedback via the REST API.
AI Clustering
AI automatically groups similar feedback into clusters and converts them into feature requests.
Roadmap
Track feature requests through statuses from under review to completed.
Changelog
Publish release notes tied to completed roadmap items.
Public Board
Share your roadmap and changelog with users via a branded public page.
How it fits together
User submits feedback
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AI clusters similar feedback
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Cluster → Feature request (roadmap item)
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You ship the feature → mark completed
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Write release note → publish to changelog
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Public board reflects updated roadmap + changelogKey concepts
Feedback — raw input from users: a bug report, a feature request, a suggestion, or general commentary. Feedback is not shown publicly.
Cluster — a group of similar feedback items that AI has identified as expressing the same underlying need. Clusters are the bridge between raw feedback and structured feature requests.
Feature request (roadmap item) — a formalized item with a title, description, status, and priority. Derived from one or more clusters.
Changelog entry — a published release note linked to one or more completed roadmap items.
Public board — a shareable page at a custom slug that shows your roadmap and/or changelog.