Integrations

Notion Integration

Connect your Notion workspace to automatically sync pages and databases for AI-powered customer support

The Notion integration syncs content from your Notion workspace into FutureBase, enabling your AI assistant to provide accurate answers based on your knowledge base.

Key Features

  • Automatic sync of pages and databases
  • Incremental updates (only changed content is re-synced)
  • Flexible sync modes (all content, selective, or exclude specific items)
  • Rich text extraction with markdown conversion
  • Semantic search with AI embeddings

Quick Setup

Connect Your Workspace

  1. Go to Integrations in your dashboard
  2. Click Connect on the Notion integration
  3. Authorize FutureBase to access your Notion workspace
  4. Select the pages and databases you want to share

Configure Sync Settings

Choose your sync mode:

  • All Content: Sync everything accessible in your workspace
  • Selective Sync: Choose specific pages and databases
  • Exclude Items: Sync everything except specified items

Initial Sync

Your content will be automatically synced, converted to markdown, and made available to your chatbot. This may take a few minutes depending on the amount of content.

What Gets Synced

The integration syncs:

  • Page titles, content, and rich text formatting
  • Nested pages and hierarchies
  • Database entries (converted to individual pages)
  • Page metadata (creation and last edited dates)
  • Links and cross-references

Content is converted to clean markdown format, preserving structure while making it searchable for your AI.

Images and media are referenced but not stored. Large file attachments are not synced.

Sync Frequency

  • Automatic: Full sync every 24 hours
  • Manual: Trigger sync anytime from Integration Settings
  • Incremental: Only changed content is re-synced (efficient for large workspaces)

Security & Permissions

Only pages explicitly shared with the integration are accessible. We never request write permissions to your Notion workspace.

  • OAuth tokens are encrypted at rest and in transit
  • Notion's permission system is fully respected
  • You can disconnect the integration anytime
  • Removing access in Notion immediately stops syncing

Troubleshooting

Best Practices

Content Organization

  • Use clear, descriptive page titles
  • Structure content with proper headings
  • Keep pages focused on specific topics

Optimizing for AI

  • Write clear, concise content with complete sentences
  • Include context and examples
  • Link related pages together

Sync Efficiency

  • Only sync pages relevant to customer support
  • Regularly review and update sync configuration
  • Archive outdated pages in Notion

Limitations

  • Changes in Notion are not reflected in real-time (depends on sync schedule)
  • Very large workspaces (5000+ pages) may experience slower sync times
  • Notion formulas sync as static values only
  • Live embeds, comments, and version history are not synced

Frequently Asked Questions

Need Help?

Contact our support team at support@futurebase.io or check the Getting Started guide for more information.

On this page